• Processing Time: All orders are processed within 3–5 business days.

• Shipping Time: Standard U.S. shipping takes 5–7 business days. International shipping times may vary.

• Tracking: You will receive a tracking number once your order ships.

• Delays: Please note we are not responsible for delays due to postal service issues or customs.

Because our products are educational and therapeutic materials, we can only accept returns or exchanges under the following conditions:

• The item arrived damaged or defective

• You received the wrong item

To request a return:

• Contact us at [supprts@mindfulmarks.care] within 7 days of receiving your order

• Provide your order number and photos of the issue

• Items must be unused and in original condition

• All digital downloads (PDFs, printables) are non-refundable.

• If you have trouble downloading or didn’t receive your files, email us—we’ll make it right.

If approved, we will send a return label or offer a refund/store credit.

• We accept all major credit/debit cards, PayPal, and ShopPay (if enabled).

• Payments are processed securely using SSL encryption.

• Payment is due at checkout.

Mindful Marks is committed to:

• Autism-friendly communication and design

• Representation of diverse and neurodivergent experiences

• Safety, respect, and inclusive creativity for all